Return Policy:
Our return policy is designed to ensure customer satisfaction while maintaining fairness and transparency. Here are the guidelines:
– Eligibility: Products eligible for return include unused travel accessories, merchandise, or any physical products purchased directly from Leela Travels. Services such as flight tickets, hotel bookings, or tour packages may not be eligible for returns but are subject to our refund/cancellation policy (outlined separately).
– Return Process: Customers must initiate the return process within 7 days of receiving the product. They should contact our customer service team at ops@leelatravels.com & +91 8851346665 to request a return authorization and receive further instructions on returning the item.
– Condition of Returned Products: Returned products must be unused, undamaged, and in their original packaging with all tags intact. We reserve the right to refuse returns that do not meet these criteria.
– Refunds: Upon receiving and inspecting the returned item, we will issue a refund to the original payment method within 7 days. Shipping costs are non-refundable unless the return is due to an error on our part.
Refund/Cancellation Policy:
Our refund and cancellation policy aims to provide clarity and fairness to our customers. Here are the guidelines:
– Refund/Cancellation Timelines: Refund requests for services such as flight tickets, hotel bookings, or tour packages must be submitted within 7 days of the original booking date. Refunds will be processed according to the terms and conditions of the specific service provider.
– Eligibility: Refund eligibility varies depending on the type of service booked and the terms set by the service provider. Customers should refer to the specific terms and conditions outlined at the time of booking.
– No Refund/Cancellation Cases: Some bookings may be non-refundable or subject to cancellation fees imposed by the service provider. These cases will be clearly communicated to customers at the time of booking.